•  
  •  
 

Author ORCID Identifier

0000-0001-6699-4560

0000-0003-2344-8759

0000-0002-7927-4017

Abstract

The aim of this paper is to examine the influence of emotional intelligence, namely self-awareness, self-management, social awareness and management’s relationship on the nurse’s behavior within the Lebanese context. It specifically examines the indirect effect of the nurses’ EI and its sub skills on behavior, exit, voice, loyalty, neglect, through the mediating role of job stress. A total sample of subjects consisted of 365 registered nurses actively working in the Lebanese hospitals during the COVID 19 period. Mediation was tested using Baron and Kenny (1986)’s framework. The findings demonstrate that the EI elements (Self-awareness, self-management, social awareness and management’s relationship) had a significant positive effect on nurses’ behavior. Another finding revealed the negative effect of emotional intelligence with the subskills, namely SA, SM, SoA, and SK, on job stress. In particular, SM was the most important factor in decreasing stress. Moreover, SM had a greater negative influence on job stress than SA did, followed RR and the least one is the SoA. In addition, the results proved the existence of the negative partial mediation of job stress among the four skills of emotional intelligence and behavior. This result highlights the importance of skills like emotional intelligence to maintain the good behavior of the nurses.

Keywords

Emotional Intelligence, nurses’ behavior, Job Stress, COVID 19, Lebanon

Article Language

English

Included in

Business Commons

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.